Foxtel Now

1. Using a compatible web browser, go to the Telstra Offers Hub.
2. Sign in using your Telstra ID
   • Need a new Telstra ID
3. Once you’ve signed in, you’ll be in the ‘My Offers’ page
4. Select the Foxtel Now offer
   • Please note: the offer only appears if you have an eligible service on your account
5. Select Redeem
6. You’ll be prompted to enter a One Time PIN before you can proceed (this verification code will be sent to the Telstra Account Holder)
7. You’ll be directed to Foxtel Now to create an account, select a subscription plan and complete the sign-up process
8. Because you have chosen to sign up to Foxtel Now via your Telstra ID, the payment method defaults to Telstra Billing ie. the subscription amount is automatically added to your Telstra bill for payment)
   • Changing your payment method from Telstra Billing to Credit card l can only be done after signing up to Foxtel Now. Visit the Foxtel Now billing page.
9. Review and accept Foxtel’s terms and conditions and you’re ready to start streaming.

1. Login to My Telstra
2. Navigate to the Services tab and select your eligible service
3. Click on the Extras tab
4. Scroll down to the Entertainment section
5. Click on the Foxtel Now tile
6. Select the relevant offer and redeem it on your eligible service
7. You’ll be prompted to enter a One Time PIN before you can proceed (this verification code will be sent to the Telstra Account Holder)
8. You’ll be directed to the Foxtel Now website to create an account, select a subscription plan and complete the sign-up process
9. Because you have chosen to sign up to Foxtel Now via the My Telstra app, the payment method defaults to Telstra Billing (ie. the subscription amount is automatically added to your Telstra bill for payment)
   • Changing your payment method from Telstra Billing to Credit card can only be done after signing up to Foxtel Now. Visit Visit the Foxtel Now billing page.  
10. Review and accept Foxtel’s terms and conditions and you’re ready to start streaming.

Your Foxtel Now subscription is a no-lock in contract. If you cancel your subscription, you can continue to enjoy Foxtel Now until the end of your current billing month. If you cancel Foxtel Now from your Telstra Billing, you may not be able to select this billing payment method again if you reactivate your subscription.

Cancelling my Foxtel Now subscription via web browser

1. Go to Foxtel Now
2. Sign in with your email address and password
   • If you’ve Forgot your login details?
3. From the Menu, select Manage Account
4. Click the Cancel Subscription button
5. You will be transferred to the ‘Deactivate Service’ page. Follow the prompts and click on the Cancel Membership button
6. If you have forgotten your login details, visit our help and support page to reset it

Cancelling my Foxtel Now Telstra billing via web and MyTelstra

To stop your Foxtel Now subscription from appearing on your Telstra bill, you can follow the steps below. You can do these steps even if you have forgotten your Foxtel Now account log-in details. If you cancel Foxtel Now from your Telstra Billing, you may not be able to select this billing payment method again if you reactivate your subscription.

Please note that cancelling this way only cancels your billing payment method via your Telstra bill: it does not cancel your subscription to Foxtel Now at the same time.

Once you have cancelled your payment method with Telstra, you will be contacted by Foxtel Now to update your payment method in order to continue your subscription. If you choose not to do this, your subscription will be cancelled, and you will lose access to Foxtel Now.

1. If you are using the web and using a compatible browser, go to the Telstra Offers Hub 
   • If you are using MyTelstra, you can start at the next step.
2. Sign into My Telstra using your Telstra ID.
   • Forgot your Telstra ID details?
3. Once you’ve signed in, you’ll be in the ‘My Offers’ section of My Telstra
4. Select Manage on your Foxtel Now offer
5. Select Cancel
6. Confirm cancellation
   • Note that by clicking Cancel, Telstra will no longer bill you for Foxtel Now as you have removed Telstra as you preferred method of payment for this subscription. This change will be reflected on your Telstra bill. Alternatively, to change your payment method to credit card, visit the Foxtel Now billing page.

Visit our Foxtel Now support page for more FAQs.