Change plan

Change your internet plan to suit your needs.

Change is good! With no lock in contracts, you can change your Telstra nbn plan up to once a month. It’s easy.

How to change your internet plan

Follow the steps to change your Telstra nbn plan or Opticomm plan. Not sure what plan you’re on? Find out in My Telstra.

  1. Sign into My Telstra

  2. Select your current plan

  3. Choose a new plan

Ready? Change your internet plan now

Sign into My Telstra to change your plan in minutes.

Looking at 5G Home Internet?

Keep enjoying the features you love.

Cyber security that never sleeps

We block millions of malicious calls, emails and websites every single day, and monitor our network for suspicious activity 24/7 so you can rest easy. 

Live it up on unlimited data & calls

All Telstra nbn plans have unlimited data, so you don't have to worry about running out. Plus, unlimited calls to standard Australian mobiles and landlines.

Big rewards for being with us. Telstra Plus.

Get discounted movie, sports and concert tickets plus other exclusive benefits. And you’ll earn points towards rewards every time you make an eligible payment. Join for free. 

Moving house

Change your plan and your address in one move.

Moving is the perfect time to change nbn plans! With Telstra you can move your internet to your new address and change to a new plan at the same time.

Additional charges may apply for non-standard moves.

Frequently asked questions

  • You can change your Telstra nbn plan or Opticomm plan once per billing month.  

  • Yes, your existing entertainment add-ons will stay on your account. You can add on other extras and subscription services when you change your internet plan - and remove them anytime.  

  • Changing your Telstra nbn or Opticomm plan won’t affect your Foxtel service. Foxtel will still be available to you and will still appear on your account.

  • No, unfortunately we can’t carry any credit offers from one internet plan to another when you change home internet plans. 

  • You can check your internet plan change order here.

  • You can change your home internet plan online in a matter of minutes. Your new plan will then commence from your next monthly bill.

  • Yes, you can transfer your home internet service to your new address and change your Telstra nbn plan in the one move. You’ll be able to select another plan once you start your online move.

  • It depends on whether 5G home internet is available in your area – and if so, whether there is enough 5G bandwidth to support another service. To find out if you can get 5G Home Internet, check your address

  • Information about your service 


    An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan. 

    The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™  tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra

    Plan prices

    Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons.  If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

    Speed Add-ons

    Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)

    Service Availability

    Services not available to all areas or premises.

    nbn™ New Development Charge

    In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

    Telstra Smart Modem™

    Mobile backup is available to premises in 4G coverage areas. Check coverage at Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

    Medical security alarms, lift phones and fire indicator panels

    If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.

Questions about internet plans?

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View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.


More information about internet plans can be found in our Support section.

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Questions about internet plans? Get in touch and we’ll help you as soon as we can.

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