Accounts & payments
Whether it's a payment or an account management question, you'll find your answers here.
Popular topics
Manage my account
- How do I authorise someone to access my account?
- How do I unlock my phone using a PUK code?
- How do I manage my account?
- Can I use the My Telstra app for Business?
- How do I view my devices’ data usage?
- What steps should I take if I'm moving or setting up a new office?
- How do I access bereavement support?
Payments & bills
- Can I request a payment extension?
- How do I make a payment?
- How can I view my bills and account activity online?
- Why was I charged a late payment fee?
- How can I get help understanding my Telstra bill?
- How can I access my old bills?
- What happens when I make a complaint?
- How do I pay for my Telstra Upfront Mobile and Data Plan?
- Why are my paper bills changing to electronic bills?
- What are the fees and charges for my bills?